{"id":2789,"date":"2018-07-05T16:05:05","date_gmt":"2018-07-05T16:05:05","guid":{"rendered":"http:\/\/ola120.es\/preguntas-frecuentes\/"},"modified":"2026-05-10T19:18:47","modified_gmt":"2026-05-10T19:18:47","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ola120.es\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t
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1. Where can I buy tickets?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can buy them on our website or at the ticket office located in the fishing port of Carboneras from 9 am to 1 am.<\/p>




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Buy Tickets Online<\/a>
View location<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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2. What is the price of the excursions and what does it include?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The 2-hour excursion to Cala Enmedio costs 30 euros for adults and 20 euros for children aged 3-11 and is free of charge for children under 3 years if they can prove their age by means of their ID card, family register or another supporting document.<\/p>

The 3-hour excursion to Cala de San Pedro costs 40 euros for adults and 30 euros for children aged 3-11 and is free of charge for children under 3 years if they can prove their age by means of their ID card, family register or another supporting document.<\/p>

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3. Do I need to buy tickets in advance?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, we recommend buying them a few days in advance, especially in July and August.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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4. I have already bought the tickets on the web, what do I do now?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe confirmation email must be presented at the ticket office located in the fishing port of Carboneras about 15-20 minutes before the start of the excursion to collect the tickets which you\u2019ll need to board the catamaran.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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5. What happens if the excursion is cancelled?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If the excursion is cancelled due to weather conditions, the total amount of the tickets will be refunded, or you can reschedule your excursion for the next available day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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6. What happens if I don't show up for the booked excursion?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you don\u2019t show up for the booked excursion, no refund will be paid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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7. Can I pay by credit card?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes, on the website you can pay by credit card and at the ticket office you can pay in cash or by credit card.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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8. Can I swim in the sea?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, on the 2-hour excursion to Cala Enmedio, we stop for about 15-20 minutes and on the 3-hour excursion to Cala de San Pedro, we stop for about 45 minutes.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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9. Do we offer snorkelling equipment?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tNo. But if you have it, we recommend that you take it with you to enjoy your swim even more.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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10. Can you go to the cove?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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No. The catamaran can’t go near the shore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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11. Is there a toilet on the boat?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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12. Is there any shade on the boat?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes. The catamaran has two floors, the lower one has shade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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13.\tAre there seats on the boat?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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14.\t Is the boat suitable for disabled people?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes. Disabled people can access the boat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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15. Can baby carriages be taken on the catamaran?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tIf you have any other questions, please send us an email to info@ola120.com<\/a> or call us at (+34) 697 120 110<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

1. Where can I buy tickets? You can buy them on our website or at the ticket office located in the fishing port of Carboneras from 9 am to 1 am. Buy Tickets OnlineView location 2. What is the price of the excursions and what does it include? The 2-hour excursion to Cala Enmedio costs … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":2092,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"generate_page_header":"","_joinchat":[],"footnotes":""},"class_list":["post-2789","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"\nFrequently asked questions - Ola120<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ola120.es\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions - Ola120\" \/>\n<meta property=\"og:description\" content=\"1. Where can I buy tickets? You can buy them on our website or at the ticket office located in the fishing port of Carboneras from 9 am to 1 am. 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